There is a yellow foreign body on the baby’s diaper, and the koala sea purchase returns it and compensates 200 yuan Canada Sanitary napkin machinery
Xinwang, May 23 (chief reporter Du Gaoran) “I opened a pack of diapers a few days ago and found yellow foreign objects on them. It looked disgusting.” Yellow foreign objects were found in the purchased Unicharm baby diapers. Koala Seagoing only returned the goods and compensated for a 50 yuan no-threshold voucher. However, Ms. Lan believes that there is no problem in the production process of the manufacturer only for the items for babies. , and only compensated for 50 yuan vouchers, which she could not accept. In this regard, Kaola Haigou told Xinwang that the replies from the customer service staff are indeed easy to arouse the emotions of consumers, and they will contact Ms. Lan to resolve the matter. Canada Sanitary napkin machinery
On October 21, 2021, Ms. Lan spent 387.66 yuan to buy 6 packs of Unicharm baby diapers from Koala.com, ready to pack up and use them after the baby is born. This year, the baby was born smoothly, and these diapers came in handy.
On May 13 this year, Ms. Lan changed her child’s diapers as usual. When she opened a pack of diapers, she suddenly found a yellow foreign body inside. “Obvious foreign matter, dyed the diapers yellow, it looks disgusting.” Ms. Lan said that after finding out the problem, she contacted the customer service of Koala.com. After some negotiation, Koala.com gave The solution of returning the goods and compensating for the 50 yuan no-threshold voucher. Canada Sanitary napkin machinery
For this solution, Ms. Lan refused. She believed that diapers are for children and should implement stricter standards. “The child is so young, what if there is a problem with the child after using it?” Ms. Lan questioned, the koala After the problem occurred, Haigou “roughly” chose to solve it by way of compensation, and only had a voucher of 50 yuan. “They only said that they had consulted with the manufacturer and that there was no problem with the production. I couldn’t accept this attitude, and even if it was solved with compensation, it would not be sincere. I am not short of 50 yuan.” Canada Sanitary napkin machinery
On May 18, Xinwang contacted Koala Haigou customer service about this matter and provided Ms. Lan’s order number. After the customer service staff confirmed the matter, they said that the matter should be reported to the relevant responsible personnel, and the relevant personnel responsible for the matter would carry out the process. Reply. Canada Sanitary napkin machinery
On the afternoon of the same day, the staff of Kaola Haigou contacted Xinwang and said that they had learned about what happened to Ms. Lan, and it may be that the explanation of the customer service staff at that time was not in place, which caused Ms. Lan’s misunderstanding. The staff member said that it is really inappropriate to reply to consumers that there is no problem in the production process of the manufacturer, and it is easy to arouse the emotions of consumers. Canada Sanitary napkin machinery
“The authority of the customer service staff is limited.” Regarding the compensation for the 50 yuan voucher, the staff member said that the customer service staff did not have the authority to deal with the excessive demands of consumers, and without relevant legal support, the customer service staff could not agree.
“We will immediately arrange customer service staff to contact consumers.” The staff member said that they will arrange customer service staff to communicate with Ms. Lan to resolve the matter.
“We have a platform, and we can try it out through this platform first.” Regarding this matter, the staff of Qingdao Consumer Protection Committee said that they could contact Koala Haitao through an internal platform, which was made by Koala Haitao. In response, after providing Ms. Lan’s order number, the staff uploaded the matter to the platform.
The staff also said that since it is not a territorial direct management department, the reflection on the platform is not necessarily useful. If Kaola Haibu does not respond, Ms. Lan can also complain to the market supervision department where she is located, and the local market supervision department will intervene. Coordinate this.
On May 20, Ms. Lan reported to Xinwang that a settlement had been reached after negotiation, and Koala Seagoing contacted her and gave a solution of returning the goods and compensating 200 yuan. Canada Sanitary napkin machinery
Post time: Jul-08-2022